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Technical Support & Customer Service

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Expert support for every AMPAC USA water purification system — from troubleshooting to parts, installation to upgrades.

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\n 🕑 Mon – Fri  |  8:00 AM – 5:00 PM MST  |  Average response: under 2 hours\n
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How Can We Help?

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Choose the support channel that works best for you

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Phone Support

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Speak directly with a water treatment engineer. Fastest resolution for complex technical issues.

\n (909) 548-4900\n
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Email Support

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Send system details, photos, or specs. Ideal for non-urgent inquiries and documentation requests.

\n info@ampac1.com\n
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Submit a Request

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Fill out a support ticket with system details, serial number, and issue description for tracked resolution.

\n Open a Ticket\n
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Parts & Membranes

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Order replacement RO membranes, filters, pumps, and spare parts. Most items ship in 1–3 business days.

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Support Topics

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Comprehensive support across your entire water purification system lifecycle

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System InstallationCommercial, industrial, residential — step-by-step commissioning
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TroubleshootingLow output, pressure issues, salt rejection, membrane fouling
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Preventive MaintenanceCustom schedules, cleaning protocols, performance benchmarking
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Parts & MembranesOEM membranes, pre-filters, pumps, sensors, control boards
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DocumentationManuals, wiring diagrams, P&ID drawings, compliance certs
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System UpgradesCapacity expansion, UV add-ons, SCADA integration, remote monitoring
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Frequently Asked Questions

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Common technical support questions answered by our engineers

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\n How do I contact AMPAC USA technical support? +\n
Call (909) 548-4900 Monday–Friday, 8 AM–5 PM MST. For after-hours emergencies, email info@ampac1.com. Average response under 2 hours during business hours.
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\n What warranty does AMPAC USA offer? +\n
1-year limited warranty on all commercial and industrial RO systems covering defects in materials and workmanship. Membranes and consumables carry a 90-day warranty. Extended 2- or 3-year service contracts are available.
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\n How do I order replacement RO membranes or spare parts? +\n
Call (909) 548-4900 or email info@ampac1.com with your system model number and serial number. Most standard membranes, filters, and parts ship within 1–3 business days from our Woods Cross, Utah warehouse.
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\n Why is my RO system producing low water output? +\n
The most common causes: (1) Fouled or scaled membranes needing cleaning or replacement, (2) Feed pressure below 40 PSI, (3) Clogged pre-filters (replace every 6–12 months), (4) Failing high-pressure pump. Check feed pressure and pre-filter condition first. Call us for a guided diagnostic at (909) 548-4900.
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\n Does AMPAC USA provide on-site installation and service? +\n
Yes. On-site installation, commissioning, and service visits are available throughout the United States. International installations are supported with detailed technical documentation and coordination with local service partners.
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\n How often should a commercial RO system be serviced? +\n
Every 6–12 months depending on feed water quality and hours of operation. Standard service includes pre-filter replacement, membrane performance testing, pump inspection, chemical cleaning if flux decline exceeds 15%, and full system sanitization.
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\n Can AMPAC USA upgrade my existing water purification system? +\n
Yes. Our engineers assess existing systems and recommend upgrades including additional membrane stages, higher-capacity pumps, UV sterilization, remineralization modules, or full capacity expansions. Contact us with your current system model and target output.
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\n Where can I find manuals for my AMPAC system? +\n
Email info@ampac1.com with your system model and serial number. AMPAC USA maintains documentation for all systems manufactured since 1994, including operation manuals, wiring diagrams, P&ID drawings, and compliance certificates.
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Still Need Help?

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Our water treatment engineers are ready to assist with any technical question, parts order, or custom system requirement. Based in Woods Cross, Utah — serving customers in 150+ countries since 1994.

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2262 S 1200 W Suite #103, Woods Cross, UT 84087  |  info@ampac1.com

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