TOLL FREE: 877-611-8530
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Terms & Conditions

Returns & Disclaimers 

Commercial & Industrial Reverse Osmosis Systems:

AMPAC-USA's commercial reverse osmosis systems are custom built for our customers. Special parts and options are custom incorporated into each individual system making commercial systems unique and non possible to restock. All return shipping fees are the customer's responsibility, unless the return is due to manufacturer defect, in this case, Ampac-USA will repair or replace at Ampac-USA Discretion and return to customer.  Commercial systems are non-refundable.

Product Warranty and Disclaimer

All products carry a full manufacturer's warranty. This warranty will cover repair and/or replacement of defective components only at the Ampac-USA discretion, and does not cover damage or failure caused by misuse, labor or misapplication, or act of God such as fire, earthquake, or other natural disaster.
We will repair replace any defective components which the Ampac-USA deems "defective" associated with returns of said components.

Ampac-USA cannot installation of any product not installed by one of Ampac-USA representatives or certified installers.

Ampac-USA will not be held responsible for any damage, or injuries caused by improper installation, or for misuse of any product manufactured or distributed by Ampac-USA.

Shipping and Return Policy:  We ship our products anywhere in the world. Always inspect your shipment within 24 hours of receipt.  If products are damaged in shipping, you must contact Ampac-USA within 24 hours of receipt to submit a claim for the damages. If you would like us to handle the freight claim, damaged parts must be returned to Ampac-USA freight prepaid. Replacement parts will not be sent until damaged parts are received by Ampac-USA.  Once the product has been delivered and signed for, Ampac-USA cannot be held liable or responsible for lost, stolen, or damaged goods.

Copyright Notice:

All content included on this site, are the property of Ampac-USA or its content supplier and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Ampac-USA and is protected by U.S. and international copyright laws. The content of this site may be used as an online resource. Any other use, including the reproduction, modification, distribution, replication, transmission, re-publication, or display of the content on this site is strictly prohibited.

Any Contents on this site may not be copied, reproduced, duplicated, or otherwise exploited for any purpose that is not permitted by Ampac-USA, we reserve the right to refuse service, and/or cancel orders at our discretion.

Privacy "Peace of Mind"

This privacy policy describes the practices used by Ampac-USA Professional Staff and applies to information that you provide via our websites ampacpure.com & ampac1.com, or on our Toll Free customer service line (877) 611-8530 or in person at any location that we are present at whether it be our physical address, a trade show or event.

Personal Information Collection, Storage - "No Share" Policy

Ampac-USA is the sole owner of the information that we collect. We only house information that is provided to us by you the consumer. We take many steps to protect the security of your information. We do not share or sell your valuable personal information under any circumstances.

Ampac-USA will only use your information while actively servicing your account. This is the sole purpose and usage for information collection and storage. Ampac-USA may utilize parts of your information such as name and address for shipping with Third Parties or any other similar activities that occur during the normal course of business that it takes to service your account.

Ampac-USA uses email information on an "opt in" only basis. We will remove the email information from your account immediately upon your request. We may contact you via email regarding notices on your account, billing, promotions, news etc… We strictly monitor and limit email communications for your convenience.

Your Information – "Your Choice"

You may opt out of any future contacts from us at any time. You may contact us via our web form or by calling 1-877-611-8530. At your request we will provide to you any and all information that we have associated with your account and change or delete any information that we have stored in conjunction with your account.

We are always open to improving our policies based on the wishes of our customers, please contact us at any time to express any concerns or suggestions that you may have.

Security – "We are as careful with your info as you are"

Ampac-USA takes many precautions to protect your highly valuable information. When you submit personal information via the website, your information is protected via secured pages. Information is encrypted and transmitted to us in a secure manner. You can put your mind at ease when you see the closed lock icon at the bottom of your web browser, or looking by noticing the "https" at the beginning of the address of the web page where information is collected.

Information that is collected and stored via our toll free 877# and by our employees is heavily protected as well. We use state of the art computer information protection, as well as best hiring and employee monitoring practices to ensure that those that have access to your information only use it for the servicing of your account.

www.ampac1.com may ask you to identify your geographic area so that we may calculate freight costs to your location. We use internet "cookies" for this purpose and to help track your order through the shopping cart. You must have cookies turned "on" in the preferences of your web browser. "Cookies" are used only for the purposes described above. We will never use "cookies" to collect and store information for third party use.

Corporate Head Office:
Ampac-USA
5255-5265 State St.
Montclair, CA  91763  USA

(877) 611-8530 Toll Free
(909) 548-4900 Voice
(909) 548-4901 Fax