Terms & Conditions
Returns & Disclaimers
30 Day Money Back Guarantee
Products can be returned within 30-days from the date of invoice. Please carefully review Ampac-USA Return Policy details and conditions below. Ampac-USA prices are subject to change without notice. See Warranty page for complete product warranty policy.
Merchandise Return Details and Procedure:
You must first obtain a Return Goods Authorization (RGA) number from Ampac-USA. Any products sent to Ampac-USA without an RGA number will not receive a refund and may be returned to the sender at their expense.
All refund amounts will be based on Ampac-USA warranty and return policy. Your refund will be processed and returned to you using the same purchase method used to acquire the item(s). Refunds take up to 7-10 business days to process once we receive the return.
Please kindly re-pack the product in its original box, or a box of equivalent strength. The unit should be packed in the same manner as it came to prevent damage in shipping. Please return everything that was in the original box, be sure to drain out all the water from the system and parts and wrap them in plastic bags before packing.
We will provide you with a shipping address for return merchandise once RGA has been issued.
Order Cancellation Policy:
You can cancel your order within three business days for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already shipped out, it cannot be canceled. However you can return the item for a refund if package has not been opened or used.
All returns must have an RGA number. If an item is refused upon delivery without a proper RGA number obtained from AMPAC-USA, the customer will be charged a 20% restocking fee. Freight is non refundable. Reverse Osmosis Membrane Elements are non-returnable as they have a limited shelf life. Sea water desalination watermakers, commercial and Industrial reverse osmosis systems and other special order items are non-returnable as they are custom built to your specifications. Once a deposit has been received for a special order item Ampac-USA may deem the order non-returnable at its' discretion. You are also responsible for the shipping cost to return the item(s) to Ampac USA. For your protection, you may want to insure the return shipment as you are responsible for damage that may occur during shipment of the products being returned.
Commercial & Industrial Reverse Osmosis Systems:
AMPAC-USA's commercial reverse osmosis systems are custom built for our customers. Special parts and options are custom incorporated into each individual system making commercial systems unique and non possible to restock. All return shipping fees are the customer's responsibility, unless the return is due to manufacturer defect, in this case, Ampac-USA will repair or replace at Ampac-USA Discretion and return to customer. Commercial systems are non-refundable.
Product Warranty and Disclaimer
All products carry a full manufacturer's warranty. This warranty will cover repair and/or replacement of defective components only at the Ampac-USA discretion, and does not cover damage or failure caused by misuse, labor or misapplication, or act of God such as fire, earthquake, or other natural disaster.
We will repair replace any defective components which the Ampac-USA deems "defective" associated with returns of said components.
Ampac-USA cannot guarantee installation of any product not installed by one of Ampac-USA representatives or certified installers.
Ampac-USA will not be held responsible for any damage, or injuries caused by improper installation, or for misuse of any product manufactured or distributed by Ampac-USA.
Shipping and Return Policy: We ship our products anywhere in the world. Always inspect your shipment within 24 hours of receipt. If products are damaged in shipping, you must contact Ampac-USA within 24 hours of receipt to submit a claim for the damages. If you would like us to handle the freight claim, damaged parts must be returned to Ampac-USA freight prepaid. Replacement parts will not be sent until damaged parts are received by Ampac-USA. Once the product has been delivered and signed for, Ampac-USA cannot be held liable or responsible for lost, stolen, or damaged goods.
All content included on this site, are the property of Ampac-USA or its content supplier and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Ampac-USA and is protected by U.S. and international copyright laws. The content of this site may be used as an online resource. Any other use, including the reproduction, modification, distribution, replication, transmission, re-publication, or display of the content on this site is strictly prohibited.
Any Contents on this site may not be copied, reproduced, duplicated, or otherwise exploited for any purpose that is not permitted by Ampac-USA, we reserve the right to refuse service, and/or cancel orders at our discretion.
Privacy "Peace of Mind"
Personal Information Collection, Storage - "No Share" Policy
Ampac-USA is the sole owner of the information that we collect. We only house information that is provided to us by you the consumer. We take many steps to protect the security of your information. We do not share or sell your valuable personal information under any circumstances.
Ampac-USA will only use your information while actively servicing your account. This is the sole purpose and usage for information collection and storage. Ampac-USA may utilize parts of your information such as name and address for shipping with Third Parties or any other similar activities that occur during the normal course of business that it takes to service your account.
Ampac-USA uses email information on an "opt in" only basis. We will remove the email information from your account immediately upon your request. We may contact you via email regarding notices on your account, billing, promotions, news etc… We strictly monitor and limit email communications for your convenience.
Your Information – "Your Choice"
You may opt out of any future contacts from us at any time. You may contact us via our web form or by calling 1-877-611-8530. At your request we will provide to you any and all information that we have associated with your account and change or delete any information that we have stored in conjunction with your account.
We are always open to improving our policies based on the wishes of our customers, please contact us at any time to express any concerns or suggestions that you may have.
Security – "We are as careful with your info as you are"
Ampac-USA takes many precautions to protect your highly valuable information. When you submit personal information via the website, your information is protected via secured pages. Information is encrypted and transmitted to us in a secure manner. You can put your mind at ease when you see the closed lock icon at the bottom of your web browser, or looking by noticing the "https" at the beginning of the address of the web page where information is collected.
Information that is collected and stored via our toll free 877# and by our employees is heavily protected as well. We use state of the art computer information protection, as well as best hiring and employee monitoring practices to ensure that those that have access to your information only use it for the servicing of your account.
www.reverseosmosisusa.com may ask you to identify your geographic area so that we may calculate freight costs to your location. We use internet "cookies" for this purpose and to help track your order through the shopping cart. You must have cookies turned "on" in the preferences of your web browser. "Cookies" are used only for the purposes described above. We will never use "cookies" to collect and store information for third party use.
Corporate Head Office:
5255-5265 State St.
Montclair, CA 91763 USA
(877) 611-8530 Toll Free
(909) 548-4900 Voice
(909) 548-4901 Fax