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Refund Policy

30 Day Money Back

Products can be returned within 30-days from the date of invoice. Please carefully review Ampac-USA Return Policy details and conditions below. Ampac-USA prices are subject to change without notice. See Warranty page for complete product warranty policy.

Merchandise Return Details and Procedure:

RGA Number:

You must first obtain a Return Goods Authorization (RGA) number from Ampac-USA. Any products sent to Ampac-USA without an RGA number will not receive a refund and may be returned to the sender at their expense.

 All refund amounts will be based on Ampac-USA warranty and return policy. Your refund will be processed and returned to you using the same purchase method used to acquire the item(s). Refunds take up to 7-10 business days to process once we receive the return.

Packaging:

Please kindly re-pack the product in its original box, or a box of equivalent strength. The unit should be packed in the same manner as it came to prevent damage in shipping.  Please return everything that was in the original box, be sure to drain out all the water from the system and parts and wrap them in plastic bags before packing.

Return Address:

We will provide you with a shipping address for return merchandise once RGA has been issued.

Order Cancellation Policy:

You can cancel your order within three business days for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already shipped out, it cannot be canceled. However you can return the item for a refund if package has not been opened or used.

Refused Shipments:

All returns must have an RGA number. If an item is refused upon delivery without a proper RGA number obtained from AMPAC-USA, the customer will be charged a 20% restocking fee. Freight is non refundable.  Reverse Osmosis Membrane Elements are non-returnable as they have a limited shelf life. Sea water desalination watermakers, commercial and Industrial reverse osmosis systems and other special order items are non-returnable as they are custom built to your specifications. Once a deposit has been received for a special order item Ampac-USA may deem the order non-returnable at its' discretion.  You are also responsible for the shipping cost to return the item(s) to Ampac USA.  For your protection, you may want to insure the return shipment as you are responsible for damage that may occur during shipment of the products being returned.