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Delivery Information

The size and weight of your order are factors that help us determine the most efficient delivery method.

We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order is shipped. Items are built to order.

Larger systems are shipped one of two ways: directly via an independently owned and operated freight carriers (depending on the proximity to the final destination) or via one of our company trucks.


How is sales tax charged?

All merchandise purchases are subject to sales tax in the State of California. Taxes are generally calculated on the total selling price of each item, may include discounts, shipping and processing charges.


I’m a Tax Exempt Organization or Reseller, how do I make a purchase without paying sales tax?

All out of State and International Sales are tax exempt, if you are in the State of California and you are a reseller, you will need to provide your sales tax exemption certificate to be on file.


How can I check the delivery status of my purchase?

After completing your online order, email is generated automatically to you confirming the purchase and method of delivery.

As soon as the order is shipped, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

The emailed confirmation you received after placing your order contains who to call for questions concerning delivery.

Contact Ampac USA for questions about delivery. It helps to have the Invoice Number handy when checking on your order.